Select one of the following links to resolve common WUSTL Key issues:

Open the Apple Support app on the device and follow these steps:. If you borrow a friend or family member's iPhone, iPad, or iPod touch and they can't download the Apple Support app, follow these steps to reset your Apple ID password:. Don't see a Sign In screen? Tap Sign Out.

After you sign out, make sure the Apple ID field is empty. After you reset your password, you'll be asked to sign in again with your new password. Reset your password Instructions vary based on the type of security that you use for your Apple ID. Go to Settings.

For iOS You can skip the final steps below. Click Change Password. Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac. Choose Account Details.

Reset or Recover Login Settings | UPS - United States

Use the Apple Support app to reset your password To reset your password using the Apple Support app on a friend or family member's device, the device owner will need to download the Apple Support app. Open the Apple Support app on the device and follow these steps: Tap the Get Support tab at the bottom of the screen. Scroll down and tap Apple ID.

Tap "A different Apple ID.

Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed. If you see someone else's user name, erase it.

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Did you forget your Apple ID? Select the option to reset your password, then choose Continue.

To get email instead, select "Get an email. We've made it easy for you to update your password, security question, and account details on your own. Reset your password regularly to beef up security on your account or if you ever forget it. Does your child have an account?


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You can use the standard characters on a keyboard, except for? You can update everything like your email address, name, date of birth, and more on your account. Your ID can only be changed once every 72 hours. You can swap emails from one account to another.

How to Recover a Lost Login ID and/or Password

You can also add a secondary email address to your account. Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password?

Learn more about Apple ID

Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company. Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.